Last updated: 12th April 2024
These terms and conditions (the "Terms and Conditions") govern the use of
www.oneoffmugs.co.uk (the "Site"). This Site is owned and operated by Ian Greenfield. This Site
is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Ian Greenfield and the Site's
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Printed Mugs + Personalised Designs; and
- Printed Tiles + Personalised Designs.
We are under a legal duty to supply goods that match the description of the good(s) you order on
our Site.
The following services are available on our Site:
- Personalised Designs.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the
time you access it. This includes all products listed as being out of stock. All information,
descriptions, or images that we provide about our goods and services are as accurate as possible.
However, we are not legally bound by such information, descriptions, or images as we cannot
guarantee the accuracy of all goods and services we provide. You agree to purchase goods and
services from our Site at your own risk.
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We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
- Credit Card; and
- PayPal.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Standard delivery by post. Delivery takes 5 - 7 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to
cancel your contract to purchase goods and services from us within 14 days without giving notice.
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The cancellation period:
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at mugs@oneoffmugs.co.uk or by post at 41
Stoodham, South Petherton, Somerset, TA13 5AS. You may use a copy of the Cancellation Form,
found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery
of them can only take place after 30 days, and their value is dependent on fluctuations in the
market that we cannot control;
- Services that the customer has requested for the purpose of carrying out urgent repairs or
maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
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- Accommodation, transport of goods, vehicle rental services, catering, or services related to
leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancellation period, you are required
to pay us an amount which is in proportion to what has been performed until you have
communicated to us your decision to cancel this contract. We will reimburse to you any amount you
have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may
have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
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between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Limitation of Liability
Ian Greenfield and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Ian Greenfield
and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or
your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
07887 394443
ian@oneoffmugs.co.uk
41 Stoodham
You can also contact us through the feedback form available on our Site.
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Effective Date: 17th day of March, 2024
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©2002-2024 LawDepot.co.uk®
Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back
to us at the address below.
To: www.oneoffmugs.co.uk
Address: 41 Stoodham
Email: ian@oneoffmugs.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services: